Compliments, Concerns or Complaints

Compliments, Concerns or Complaints

The Academy has a wide range of staff available to help students and parents with any issues they may have.

TUTOR
Your child's Tutor should be contacted in the first instance. They can help you with routine issues and general concerns. Email sch.517@educ.somerset.gov.uk or phone on 01460 260100 to request an appointment, giving at least 24 hours notice.

YEAR LEADER
If you have an issue regarding learning, achievement or academic progress, please contact your child's Year Leader.

PASTORAL LEADER
Pastoral Leaders
are best contacted for issues regarding attendance, behaviour, uniform and other personal support.

CURRICULUM LEADER
Curriculum Leaders
should be contacted if you have specific subject information or homework concerns.

SEND STAFF
There are Learning Support staff who are there to support students with additional learning needs. Mrs Gold or Mrs Watson can be contacted by emailing the Academy on sch.517@educ.somerset.gov.uk or telephone 01460 260100.

SENIOR STAFF
The Leadership Team, Headteacher or Executive Principal should be contacted for issues not resolved satisfactorily after all other channels have been followed. Email the Academy on sch.517@educ.somerset.gov.uk or phone on 01460 260100 to request an appointment, giving at least 24 hours notice.

POLICY
In addition, you can find our Compliments, Concerns & Complaints Policy here.

Useful Links

Contact Details

01460 260100
Holyrood Academy Zembard Lane, Chard,
Somerset, TA20 1JL

Holyrood Academy is a part of the Vector Learning Trust. Vector Learning Trust is a Company Limited by Guarantee registered in England and Wales number 07341523 and an Exempt Charity.
Registered address: Zembard Lane, Chard, Somerset, TA20 1JL